Terms and Conditions

1. The MaxBooking service

MaxBooking provides booking-engine software for accommodation properties. The software includes tools such as a property-controlled booking page, website widget, dashboard and related configuration features. The property uses those tools to present its own accommodation information, receive booking requests or bookings, and manage reservations.

MaxBooking is not a party to the accommodation contract between the guest and the property. The property remains responsible for the accommodation, availability, prices, policies, taxes, guest communications and fulfilment or any other aspects of the booking.

2. Property account

You must provide accurate account, property and contact information when using MaxBooking. You are responsible for keeping that information up to date and for ensuring that anyone using your account is authorised to act for the property.

You are responsible for keeping account access secure. You must let us know promptly if you believe your account has been accessed or used without authorisation.

3. Bookings and guest contracts

A booking submitted through a property's MaxBooking-powered booking page is made between the guest and the property. MaxBooking provides the software tools and is not a party to the accommodation contract. You must honour confirmed bookings according to the room or unit selected, booking dates, displayed price, policies and conditions shown to the guest at the time of booking.

You are responsible for managing availability, rates, taxes, fees, restrictions, room or unit information, extras, cancellation policies, house rules and all other guest-facing booking conditions. Any issue caused by inaccurate or incomplete setup is your responsibility to resolve with the guest.

Booking notification emails are provided as a convenience. Email delivery can fail or be delayed, so you should regularly check your MaxBooking dashboard for new and changed bookings.

4. Property policies and legal compliance

You are responsible for ensuring that your property, accommodation information, pricing, taxes, mandatory fees, guest policies, licences, registrations and local compliance obligations are lawful and accurate.

You must not use MaxBooking to offer unlawful, misleading or unsafe accommodation or services. You must also make sure that your use of guest information and saved payment methods complies with applicable law, your guest-facing terms and the rules of your payment provider.

5. Payments and Stripe Connect

MaxBooking uses Stripe Connect for payment setup and payment-method collection. Each property uses its own connected Stripe account. The property is the merchant of record for guest payments and is responsible for its Stripe account, Stripe terms, payment disputes, chargebacks, refunds, taxes and payment-law compliance.

Guests provide card and payment details directly to Stripe. MaxBooking does not see or store card numbers, card security codes or any payment credentials.

6. Booking fee

MaxBooking's current standard pricing is a flat booking fee of 1.50 EUR per confirmed booking. The booking fee is shown to and charged to the guest as part of the booking flow.

The property remains the merchant of record. The booking fee is collected through the property's connected Stripe account and routed to MaxBooking as an application fee under Stripe Connect. The property does not pay the booking fee separately.

MaxBooking does not collect accommodation payments as merchant of record and does not become a party to the guest's accommodation contract by receiving the application fee.

Unless we agree otherwise or applicable law requires otherwise, booking fees routed to MaxBooking are not refundable.

7. Cancellations, no-shows and refunds

You are required to set up and maintain your guest-facing terms in the MaxBooking dashboard, including your cancellation policy, no-show policy, house rules and other booking conditions. Those terms must be clear, accurate and kept up to date.

MaxBooking makes the terms you configure in the dashboard available to guests on your booking page and during the booking flow. You are responsible for the content of those terms and for applying them consistently to guest bookings.

You are responsible for handling guest cancellations, no-shows, refund requests, payment disputes and chargebacks. If you decide to refund a guest, you are responsible for processing that refund through Stripe or another applicable tool.

8. Service availability and changes

We use reasonable efforts to keep MaxBooking available, secure and working well. Unless we agree a separate service level in writing, MaxBooking is provided without a specific uptime commitment or guaranteed support-response time.

The service may be interrupted by maintenance, technical problems, third-party provider issues, security incidents, legal requirements or events outside our reasonable control. We may update, change, suspend or discontinue parts of the service where reasonably needed for security, legal compliance, product improvement or operational reasons.

9. Acceptable use and suspension

You must not misuse MaxBooking, interfere with the service, attempt unauthorised access, use the service for fraud or abuse, upload unlawful content or use MaxBooking in a way that harms guests, properties, MaxBooking, Stripe or other service providers.

We may suspend or restrict access to MaxBooking if we reasonably believe this is needed to protect the service, comply with law, prevent fraud or abuse, respond to payment or security risk, or address a serious breach of these terms.

10. Data protection

For guest booking data, the property normally acts as controller and MaxBooking acts as processor. We process booking data to provide and operate the MaxBooking service, including receiving, storing, transmitting and displaying bookings for the property.

As processor, we will process guest booking data on documented property instructions, maintain appropriate technical and organisational security measures, limit access to authorised personnel, assist with relevant data protection requests where reasonably possible, and use subprocessors only where needed to provide and secure the service.

The property remains responsible for the lawfulness of its processing of guest data, its guest privacy notices, its retention decisions and its responses to guest privacy requests. More information about MaxBooking's privacy practices is available in our Privacy Policy .

11. Third-party services

MaxBooking depends on third-party services, including payment, hosting, infrastructure, security and communication providers. Your use of some features may require you to accept and comply with third-party terms, including Stripe's terms for connected accounts.

We are not responsible for outages, restrictions, account holds, account closures or other acts or omissions of third-party services outside our reasonable control.

12. Intellectual property

MaxBooking and its software, design, brand, content and technology remain owned by MaxBooking or its licensors. You receive only the limited right to use MaxBooking for your property while these terms apply.

You are responsible for the property names, descriptions, images, policies and other content you provide through MaxBooking. You grant us the rights needed to host, display, process and transmit that content for the purpose of providing the service.

13. Termination

Either party may stop using or providing MaxBooking at any time unless a separate written agreement says otherwise. You may terminate your use of MaxBooking by removing the booking link or widget from your website and closing or requesting closure of your MaxBooking account.

Termination does not cancel accommodation bookings already made. You remain responsible for fulfilling, cancelling, refunding or otherwise resolving existing guest bookings according to your guest terms and applicable law.

14. Liability

MaxBooking is provided on a reasonable-efforts basis. To the fullest extent permitted by law, we are not liable for lost profits, lost revenue, lost bookings, loss of goodwill, indirect loss, consequential loss, or issues caused by inaccurate property setup, guest disputes, payment-provider actions or third-party outages.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for intentional misconduct or other liability that cannot be excluded under applicable law.

15. Changes to these terms

We may update these terms from time to time. The latest version will be published on this page. If a change materially affects your use of MaxBooking, we will give reasonable notice where practical.

If you continue using MaxBooking after updated terms take effect, you accept the updated terms. If you do not agree with the updated terms, you should stop using MaxBooking before the change applies.

16. Governing law and jurisdiction

These terms are governed by the laws of the Czech Republic, unless mandatory law requires otherwise. The courts of the Czech Republic have jurisdiction over disputes relating to these terms, unless mandatory law requires a different forum.

17. Contact

For legal notices and questions about these terms, use our contact form and choose "Privacy, legal or company information".

For privacy requests, use the same contact topic .